Shipping policy

Delivery is free on every STILN order to the United Kingdom and the United States. There is no minimum spend.

Where we deliver

We currently deliver to addresses in the United Kingdom and the United States (mainland). We are not yet able to deliver to other countries, BFPO addresses or PO boxes for furniture.

Delivery times

• Furniture is shipped from our partner warehouses in the UK and US and usually arrives within 3–7 working days of dispatch.
• Homeware and décor is shipped from our partner makers overseas and usually arrives within 1–3 weeks.

The expected delivery time is shown on every product page. Orders are normally dispatched within 1–3 working days. Delivery times are estimates and can occasionally be affected by carrier delays, bank holidays or peak periods.

Orders with several items

If your order contains items from different warehouses, they may arrive in separate deliveries on different days. You will receive tracking for each parcel.

Tracking

As soon as your order is dispatched we will email you a tracking link. Larger furniture is delivered by a courier to your door (ground floor or the first secure point of entry). Please make sure someone is available to receive large items.

Import charges

Prices on our website are the prices you pay. If a carrier ever asks you to pay an import charge on a STILN order, please do not pay it and contact us straight away so we can resolve it.

Problems with your delivery

If your order is late, arrives damaged, or something is missing, please email stilnfurniture@gmail.com with your order number (and photos if anything is damaged). We will put it right as quickly as possible.